Are you happy with your IT support?

9th May 2023

MSPs, or Managed Service Providers, are organisations that provide IT support and services to other businesses. While the specific mistakes that MSPs may make can vary depending on the situation and the specific MSP, here are a few common mistakes that MSPs may make:

1. Lack of communication: One of the most common mistakes that MSPs make is failing to communicate effectively with their clients. This can lead to misunderstandings, missed deadlines, and other issues. It is important for your MSP is transparent and proactive in their communication with you.

2. Focusing on technology instead of business outcomes: Another common mistake that MSPs make is focusing too much on technology and not enough on the business outcomes that their clients are trying to achieve. Your MSP should work closely with you to understand your goals and help you achieve them.

3. Not keeping up with the latest technology: Technology is constantly evolving, and MSPs need to stay up to date with the latest trends and developments in order to provide the best possible service to their clients. If your MSP is falling behind in terms of technology they may struggle to meet your needs and you may lose business as a result.

4. Not providing enough security: Security is a critical concern for businesses of all sizes, and MSPs have a responsibility to ensure that their clients' data and systems are protected. If your MSP does not prioritize security they may be putting you at risk and damage their own reputation in the process.

5. Overpromising and underdelivering: Finally, some MSPs may overpromise in order to win business, but then struggle to deliver on those promises. This can lead to disappointed clients and a damaged reputation. Your MSP should be honest about what they can and cannot do, and should always strive to exceed your expectations.