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Vacancies

Due to expansion, we have the following three vacancies: Trainee IT Engineer, IT Engineer - 2nd Line and Senior IT Engineer - 3rd Line. If you would like to apply for any of these positions, please submit your CV to: [email protected] with a covering letter explaining why you feel that you would be suitable for the role, referencing the requirements listed below.

1. Trainee IT Engineer

The Person

Key words:  Proactive, resourceful, quick learner

You will need to be a team player who is supportive and calm under pressure.  You should be a problem solver and have a good level of customer service.  You will need to be detail focused and capable of following processes to trouble shoot a variety of issues through to conclusion.  You will be highly organised and methodical in your approach.  Our ideal colleague would be Self-motivated and curious.  All our team members are required to be Good Communicators with a Professional Approach.  We are working within a competitive market and therefore we are Sales and Results Driven whilst being customer centric.

The Role

A busy well-established business is looking to add another Trainee Engineer to their fold.  We are looking for a proactive thinker who is quick to respond to requests and to be supportive of their IT infrastructure.  The right person can look forward to a role in a growing business that has personal growth and development of all staff at the heart of its company values.  This will be a fast-paced role that will offer an engineer a lot of variety and therefore the opportunity to learn and broaden their skill set.

 Main Duties

  • Uphold the company values and professional standards

  • Maintain good working relationships with clients and colleagues

  • Using the ITSM tools in use, assist with managing customer issues and prioritise workload in line with customer service level agreements and company process

  • Assist with on-site installations on occasion

  • Maintain internal documentation

Skills & Experience

  • 1 year technical experience in an MSP environment would be ideal

  • Be customer focused and ideally have experience of working within a team

  • Some experience (but not essential) in Microsoft 365, In Tune, Azure AD and Windows Server

  • Basic experience with Windows 10 and MacOS troubleshooting

  • Basic Network infrastructure (routers, switches, Wi-Fi and VPN)

  • Excellent, verbal and written communication skills

  • Confident and effective telephone manner

  • Ability to prioritise and to solve problems from start through to resolution or escalation.

Ideally, we are looking for somebody that has a very keen interest in IT and Technology and can demonstrate this either via a previous job role or as a hobby. This would be a great opportunity for anybody that is looking for a career in IT with lots of exposure to new technologies and training.

Personal Attributes

  • Passionate about customer service and contributing to the growth and performance of an established business

  • Excellent people skills

  • Resilient to pressure, able to work at pace with the ability to multitask

  • A team player

  • Practical problem-solving ability

  • Using good trouble-shooting skills to work through issues or problems

  • Sociable, outgoing, committed, conscientious, and motivated

  • Having the drive and determination to take responsibility for the customers you support

Required

Must be car owner/driver

Hours 8.30am to 5.30pm, Monday – Friday (office based)

Initial Package

Competitive salary (subject to experience/qualifications)

21 days paid annual leave in addition to any statutory holidays

Company pension

2. IT Engineer – 2nd Line

The Person

Key words:  Proactive, resourceful, quick learner

You will need to be a team player who is supportive and calm under pressure.  You should be a problem solver and have a good level of customer service.  You will need to be detail focused and capable of following processes to trouble shoot a variety of issues through to conclusion.  You will be highly organised and methodical in your approach.  Our ideal colleague would be Self-motivated and curious.  All our team members are required to be Good Communicators with a Professional Approach.  We are working within a competitive market and therefore we are Sales and Results Driven whilst being customer centric.

The Role

A busy well-established business is looking to add another IT Engineer to their fold.  We are looking for a proactive thinker who is quick to respond to requests and to be supportive of their IT infrastructure.  The right person can look forward to a role in a growing business that has personal growth and development of all staff at the heart of its company values.  This will be a fast-paced role that will offer an engineer a lot of variety and therefore the opportunity to learn and broaden their skill set.

Main Duties & Skills required

  • Uphold the company values and professional standards

  • Maintain good working relationships with clients and colleagues

  • Using the ITSM tools in use, assist with managing customer issues and prioritise workload in line with customer service level agreements and company process

  • Assist with on-site installations on occasion

  • Maintain internal documentation

  • 1 year + technical experience in an MSP environment would be ideal

  • Good understanding of the principles of IT service management

  • Solid experience and expertise in Microsoft 365, InTune, Azure AD and Windows Server/Active Directory and migrations

  • Experience with Windows 10 and MacOS troubleshooting

  • Basic Network infrastructure (routers, switches, Wi-Fi VPN & Radius)

  • Basic Understanding of Cloud services Azure, AWS

Experience

  • 2 years + technical experience in an MSP environment would be ideal

  • Be customer focused and ideally have experience of working within a team

  • Excellent verbal and written communication skills

  • Confident and effective telephone manner

  • Ability to prioritise and to solve problems from start through to resolution or escalation

Ideally, we are looking for somebody that has a very keen interest in IT and Technology and can demonstrate this via a previous job role. This would be a great opportunity for anybody that is looking for a career in IT with lots of exposure to new technologies and training.

Personal Attributes

  • Passionate about customer service and contributing to the growth and performance of an established business

  • Excellent people skills

  • Resilient to pressure, able to work at pace with the ability to multitask

  • A team player

  • Practical problem-solving ability

  • Using good trouble-shooting skills to work through issues or problems

  • Sociable, outgoing, committed, conscientious, and motivated

  • Having the drive and determination to take responsibility for the customers you support

Required

Must be car owner/driver

Hours 8.30am to 5.30pm, Monday – Friday (office based)

Initial Package

Competitive salary (subject to experience/qualifications)

21 days paid annual leave in addition to any statutory holidays

Company pension

3. Senior IT Engineer – 3rd Line

The Person

Key words:  Team Leader, critical thinker, motivated.

You will need to be a good team leader who is supportive and calm under pressure.  You should be a problem solver and have excellent communication skills.  You will need to be detail focused and capable of following processes to trouble shoot a variety of issues through to conclusion and be able to delegate tasks to your team where necessary.  You will be highly organised and methodical in your approach.  Our ideal colleague would be a self-starter who is capable of using their own initiative.  All our team members are required to be Good Communicators with a Professional Approach.  We are working within a competitive market and therefore we are Sales and Results Driven whilst being customer centric.

The Role

A busy well-established business is looking to add a Snr IT Engineer to their fold.  We are looking for a proactive thinker who is quick to respond to requests, with a wealth of experience within an MSP service provider environment.  The right person can look forward to a role in a growing business that has personal growth and development of all staff at the heart of its company values.  This will be a fast-paced role that will offer an engineer a lot of variety and therefore the opportunity to learn and broaden their skill set.

Duties

  • Uphold the company’s values and professional standards

  • Maintain a good working relationship with clients and colleagues

  • Be a technical lead for IT projects, including design, implementation, and handover

  • Using the ITSM tools in use, assist with managing customer issues and prioritise workload in line with customer service level agreements and company process

  • Accept and resolve complex IT support tickets

  • Review and approve IT change requests

  • Maintain internal documentation

  • Assist with on-site installations

  • 4 years technical experience in an MSP environment ideal

  • Good understanding of the principles of IT service management

  • Evidence of significant experience and expertise in Microsoft 365, InTune, Azure AD and Windows Server / Active Directory and migrations

  • Advanced Windows 10 and MacOS troubleshooting

  • Network infrastructure (routers, switches, Wi-Fi VPN & Radius)

  • Cloud services Azure, AWS

  • Track record of successful project implementation and customer satisfaction

  • Demonstrable understanding of IT security and compliance (e.g., Cyber Essentials) Work Environment and Conditions

Skills & Experience

  • Be customer focussed and have experience of working within a small team

  • Significant experience in using the Microsoft 365, InTune, Azure AD and Windows Server and all the above platforms

  • Excellent verbal and written communication skills

  • Team and relationship builder

Personal Attributes

  • Self-Starter who can hit the ground running and needs minimal supervision

  • Excellent people skills

  • Resilient to pressure, able to work at pace with the ability to multitask

  • A motivational team player and leader

  • Practical problem-solving ability

Required

Must be car owner/driver

Hours 8.30am to 5.30pm, Monday – Friday (office based)

Initial Package

Competitive salary (subject to experience/qualifications)

21 days paid annual leave in addition to any statutory holidays

Company pension

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