“Skilled, responsive helpdesk when you need it”
Understanding and flexibility are at the heart of our working ethos, and form an essential part of our 5 point building block code of practice. It’s as important to us to form a long term working relationship with our clients as it is for you to have on-going support from your systems provider.
We plan, install and roll out new systems by working closely and in partnership with, our clients, to ensure that they understand, approve and have confidence in the decisions that we make, together.
“As IT becomes ever more critical to the smooth running of all our businesses, IT support when you need it is no longer a luxury, but an essential. Efficiency, reliability and urgency from the IT provider is absolutely vital and that is what Interfuture deliver”
Michael P. — Managing Director of a PLC, a leading high end quarry
Once things are up and running though, we don’t want to leave you without on-going support. We understand that you need to feel safe in the knowledge that should you encounter future challenges, there are experts on hand who know you and your company.
We’re always delighted to discuss maintenance and support packages with our clients and put together the most cost effective long term plans to ensure your IT security.
Feedback is very important to us, and we measure our success not by numbers, but by the lasting impressions that we leave on our clients. We want to know that through our refreshing and transparent attitude towards IT and customer service, we have delivered above and beyond your expectations. Your feedback allows us to maintain a focus on progression, making sure that we continue to think ahead and provide the services that you need, at the prices that suit you.
If you’d like to leave feedback following a recent working relationship with Interfuture, or you’d like to discuss our support and maintenance packages in more detail, then why not contact us today for a no obligation consultation, complete with our jargon-free promise!
Our support systems and processes ensure that support calls are logged, tracked, and responded to quickly and efficiently.
Our team of engineers are available to assist you with any queries or issues you may encounter. With our service obsession you won’t be left in the dark waiting for someone to call you back. Combined with one of our tailored Service Level Agreements if our helpdesk can’t resolve your problem promptly via telephone or remote access our engineers can attend your site within 1 hour.
We deliver a rapid response and high levels of IT support service to our clients through our powerful yet flexible support and ticketing system which allows some or all of your system users to communicate directly with our engineering team, ensuring you are kept updated with the status of your support call and allowing individuals to sign off requests once complete.
Any potential problems occurring within your systems or network will be relayed to our engineering team in seconds, allowing us to identify and correct any minor or major problems before they impact on your business.
We provide regular reports, which include information from our monitoring and ticketing systems, keeping you up to date with the health and performance of your systems and network allowing you to identify and plan for your IT requirements as your business grows.
Supporting your systems and achieving the correct mix for your business needs is as important as the systems themselves. In consultation with you we will tailor an agreement that suits your companies specific needs be that as an extension of your own internal IT team/representative or as a complete outsourced arrangement where your systems support is in our hands.
Service Level Agreements (SLA)
Specifically we offer three classes of support:
- Standard Systems Agreement
- Enhanced Systems Agreement
- Advanced Systems Agreement
Each SLA works on the same principle of guaranteed response times, full access to the help desk via our sophisticated call logging system but providing your business with a stepped approach to increasing the amount of proactive monitoring and reporting that your business might require right down to facilities management where our engineers provide scheduled time onsite as one of your own employees or out of hours maintenance works to keep your systems in outstanding condition.
Support on Demand
This is a prepay service arrangement where your company will buy engineering time and your business draws down on this time as it is needed. It’s a simple as that!.
- Contracts commence with a full systems audit and asset track.
- A full IT security assessment.
- Yearly roadmap planning and budgeting.
- Proactive monitoring and health checks.
- Scheduled site visits as required.
- Full access to our help desk and sophisticated monitoring system.
- Out -of- hours arrangements where required.
- Full remote access to your systems for rapid response.
- Guaranteed response times.
- Disaster recovery planning where required.
- Facilities management services where required.
- Supplier and warranty management.
- Network administration.
- Personalised and professional service.
- Access to a wealth of knowledge.
- Fixed cost support.
- One, four or eight hour onsite support.
Rapid response is imperative to all businesses nowadays as most businesses rely heavily on their IT infrastructure to deliver their business offerings to their clients. With our service obsession in mind we want to provide not only our professional and rapid service to our contract clients but we want non contract clients to experience the service we provide firsthand to see the benefits taking up one of our Service Level Agreement (SLA) contract packages.
Our ad-hoc emergency cover can be delivered either remotely or directly onsite to the clients offices. Using one of our support technicians opens up a wealth of experience and expertise and where in the unlikely event your needs cannot be met in-house our strategic alliances with other providers will in 95% of cases deliver a solution to your immediate problem(s). Our rates are highlighted below and represent non contract charges:
Ad-Hoc Emergency Rates
|Call out Charges (Normal Working Hours)||£115.00|
|Hourly Rate (Normal Working Hours)||£85.00|
|Hourly Rate (Outside Normal Working Hours)||£127.00|
|Hourly Rate (Outside Normal Working Hours – Weekends)||£170.00|
|Hourly Rate (Outside Normal Working Hours – Public Hols)||£255.00|
|Call out Charges (Normal Working Hours)||£85.00|
|Hourly Rate (Normal Working Hours)||£65.00|
|Hourly Rate (Outside Normal Working Hours)||£97.00|
|Hourly Rate (Outside Normal Working Hours – Weekends)||£130.00|
|Hourly Rate (Outside Normal Working Hours – Public Hols)||£195.00|