5 common misconceptions about outsourcing

13th June 2023

1.   IT support is only necessary when something goes wrong. This is closing the gate, after the horse has bolted! In reality, IT support provides proactive maintenance and monitoring to prevent issues before they occur, as well as strategic planning to ensure that a company's technology aligns with its business goals. The cost of lost productivity when your system goes down, or the loss of data and/or reputation, if there is a security breach, is immeasurable.

2.   IT support is only necessary for large companies with complex technology needs. In fact, IT support can benefit businesses of all sizes, from small startups to large enterprises. With expert support, small businesses can improve efficiency, reduce costs, and increase productivity, while also providing access to expertise that may not be available in-house.

3.   IT support is expensive. Not so, especially when compared with the cost of employing an in-house individual or team - costs are calculated based on the number of computer users, therefore, small companies will be charged a fee in line with their size.

4.   If something breaks, people won’t notice. If a problem occurs, people tend to ignore it or find a workaround to avoid the issue. This way of thinking can be dangerous, because if serious problems such as viruses are left unattended, it can have a devastating effect on the company at a later stage. What may seem like a small issue (windows randomly opening on their screen) could mean that there is a virus spreading through a network and putting sensitive company information at risk. It is important to note that workarounds are only temporary solutions to a problem, and that any IT issues need to be resolved properly.

5.   IT support isn’t worth it because things still go wrong. Of course, problems will still occur: user error, faulty or ageing equipment, a cyber-attack. The reason for hiring IT support is to fix problems quickly and efficiently, ensuring that your business is back up and running as soon as possible, with the least possible inconvenience.

Imagine how great it would be to have a team of friendly experts at the other end of the phone, ready and waiting to help you with any IT problem that may occur. A team that will ensure that your system is always up to date with the latest upgrade, who monitors and maintains everything, working quietly in the background, keeping your systems working smoothly and when relevant, offers advice on improvements and latest industry developments.

Well stop imagining … welcome to Interfuture!