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Supporting your systems and achieving the correct mix for your business needs is as important as the systems themselves. In consultation with you we will tailor an agreement that suits your companies specific needs be that as an extension of your own internal IT team/representative or as a complete outsourced arrangement where your systems support is in our hands.
Service Level Agreements.
Specifically we offer three classes of support:
~ Standard Systems Agreement
~ Enhanced Systems Agreement
~ Advanced Systems Agreement
Each SLA works on the same principle of guaranteed response times, full access to the help desk via our sophisticated call logging system but providing your business with a stepped approach to increasing the amount of proactive monitoring and reporting that your business might require right down to facilities management where our engineers provide scheduled time onsite as one of your own employees or out of hours maintenance works to keep your systems in outstanding condition.
Support on Demand.
This is a prepay service arrangement where your company will buy engineering time and your business draws down on this time as it is needed. It’s a simple as that!.
- Contracts commence with a full systems audit and asset track.
- A full IT security assessment.
- Yearly roadmap planning and budgeting.
- Proactive monitoring and health checks.
- Scheduled site visits as required.
- Full access to our help desk and sophisticated monitoring system.
- Out -of- hours arrangements where required.
- Full remote access to your systems for rapid response.
- Guaranteed response times.
- Disaster recovery planning where required.
- Facilities management services where required.
- Supplier and warranty management.
- Network administration.
- Personalised and professional service.
- Access to a wealth of knowledge.
- Fixed cost support.
- One, four or eight hour onsite support.
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