IT Support in Surrey

“Skilled, responsive helpdesk when you need it”

Interfuture

Looking for a reliable business IT services in Surrey? Then look no further.

At Interfuture we offer IT support to small and medium sized businesses throughout Surrey. Whether you require support for a particular project, such as the implementation of new systems, or need a long term partner to help ensure that your IT systems run smoothly, we can help.

We build long term partnerships with many of our clients, either through working alongside their existing IT department or acting as their IT department. We offer off-site support through our Help Desk and on-site support at your premises in Surrey through our team of experienced IT Specialists and Consultants. We pride ourselves on our flexibility and can build an IT support package based on your business’ individual requirements.

“As IT becomes ever more critical to the smooth running of all our businesses, IT Support when you need it is no longer a luxury, but an essential. Efficiency, reliability and urgency from the IT provider is absolutely vital and that is what Interfuture deliver, we wouldn’t think twice about recommending them to others in West Surrey requiring IT support

Michael P. — Managing Director of a PLC, a leading high end quarry

Benefits

  • Peace of mind gained from knowing that your IT systems are being managed by experienced IT consultants and professionals.
  • The opportunity to concentrate on what you do best, running and growing your business.
  • Access to an IT support package specifically tailored to suit your business and its requirements – take a look at our Service Level Agreement options for more information.
  • The flexibility to change and adapt the IT support you receive as your business develops and grows.
  • Ongoing support either on-site at your premises in Surrey of off-site through our IT Help Desk which is manned by our friendly and dedicated team of IT professionals.
  • Cost savings through taking out one of our Service Level Agreements (SLAs) – prevention is always better than cure, especially when it comes to business critical IT systems.

How can we support you?

We can work with you to manage a single part of your IT network, or we can be a full service partner and manage your IT systems in their entirety whether they are Cloud based or on-site at your premises in Surrey. We can offer on-site support during upgrades, the installation of new hardware and software, manage your systems’ security, and provide IT consultancy services during times of change. We can also offer off-site support with all of the above.

Want to discuss your IT support requirements with our team? Contact us on 0345 521 0822 for a no obligation, discussion with zero technology jargon.

We operate a fully functional IT Help Desk support to Surrey based business, this is manned by experienced IT specialists who are there to ensure that any questions you may have or problems you encounter are dealt with efficiently and promptly. Our well tested Help Desk process ensures that any support calls you make are logged, tracked, and responded to quickly.

As well as being available to take your Help Desk calls, we also offer monitoring and reporting services to ensure that your IT systems are running at optimum levels.

Proactive Monitoring

Our team of IT consultants actively monitor your IT systems to ensure that any problems or potential problems are identified as quickly as possible. If they do find something, it will be passed to our engineers in seconds so that they can resolve the issue without your business skipping a beat.

Regular Reporting

We provide our Surrey based clients with regular reports to ensure that you know exactly what has been happening with your IT systems over a set period of time. Use this information to help identify and plan your IT requirements as your business grows.

Benefits

  • Comfort in knowing that we are here to advise and support should you have a question or problem with your IT systems.
  • Deal with local a local IT support Help Desk for Surrey based businesses
  • Access to expertise and knowledge if you decide that you want to make changes to your existing IT infrastructure.
  • Cost effective support so that your can concentrate on growing your business.
  • Regular updates on how your IT systems are performing, identification of any potential issues before they become a problem.

If you want to know more about the IT Support, Help Desk, and Service Level Agreements Interfuture offers, call us on 0345 521 0822 for a no obligation discussion about how we can help ensure the smooth running of your IT systems.

We understand that every business has different requirements when it comes to the level of IT support they require. At Interfuture we have developed 4 levels of IT support for your Surrey based business:

Standard Service Level Agreement

  • Monthly monitoring of your IT systems performance by our team of IT professionals.
  • Monthly summary report sent to an email address of your choice.
  • Twice yearly review and discussion about your IT systems and any issues identified during the monthly reviews. This allows you to take action on any potential problems or areas where your IT systems aren’t supporting your business.
  • The option to have specific operational systems, such as email, backup, and document storage checked more regularly.

Enhanced Service Level Agreement

  • Daily monitoring of your IT systems performance by our team of IT professionals.
  • Daily summary report sent to an email address of your choice.
  • Twice yearly review and discussion about your IT systems and any issues identified during the monthly reviews. This allows you to take action on any potential problems or areas where your IT systems aren’t supporting your business.
  • The option to have specific operational systems, such as email, backup, and document storage checked more regularly.

Advanced Service Level Agreement

  • 24/7 monitoring of your IT systems performance by our team of IT professionals.
  • Monthly summary report sent to an email address of your choice.
  • Twice yearly review and discussion about your IT systems and any issues identified during the monthly reviews. This allows you to take action on any potential problems or areas where your IT systems aren’t supporting your business.
  • Checks on operational systems, such as email, backup, and document storage.

Support on Demand

  • If you don’t feel that you require ongoing support we also offer the option to receive help from our team of IT specialists on demand.

For more information on our SLA and support options for businesses in Surrey contact our team now on 0345 521 0822 for a no obligation discussion.

Benefits

  • Contracts commence with a full systems audit and asset track.
  • A full IT security assessment.
  • Yearly roadmap planning and budgeting.
  • Proactive monitoring and health checks.
  • Scheduled site visits as required.
  • Full access to our Help Desk and sophisticated monitoring system.
  • Out-of-hours arrangements where required.
  • Full remote access to your systems for rapid response.
  • Guaranteed response times.
  • Disaster recovery planning where required.
  • Facilities management services where required.
  • Supplier and warranty management.
  • Network administration.
  • Personalised and professional service.
  • Access to a wealth of knowledge.
  • Fixed cost support.
  • One, four or eight hour onsite support.

When something goes wrong with your IT systems it can really cause damage to your business. At Interfuture we have recognised this risk and developed an Emergency Cover service to ensure that your IT systems are back up and running ASAP, minimising the inconvenience to your business. We provide emergency IT support to businesses based in Surrey.

Benefits

  • Fast support 24 hours a day when your business needs it most
  • IT support from team local to your business in Surrey
  • Your IT systems are in safe hands with our team of experienced IT professionals
  • Reduce the potential impact to your business when IT systems fail
  • Emergency support tailored to your business

If you are looking for an ongoing IT support package take a look at the Service Level Agreements we offer. These can be tailored to your business’ exact requirements.

Ad-Hoc Emergency Rates

Inner London

Call out Charges (Normal Working Hours) £115.00
Hourly Rate (Normal Working Hours) £85.00
Hourly Rate (Outside Normal Working Hours) £127.00
Hourly Rate (Outside Normal Working Hours – Weekends) £170.00
Hourly Rate (Outside Normal Working Hours – Public Hols) £255.00
Consultancy Daily £750.00

 

Outer London

Call out Charges (Normal Working Hours) £85.00
Hourly Rate (Normal Working Hours) £65.00
Hourly Rate (Outside Normal Working Hours) £97.00
Hourly Rate (Outside Normal Working Hours – Weekends) £130.00
Hourly Rate (Outside Normal Working Hours – Public Hols) £195.00
Consultancy Daily £550.00

 

If you would like to find out more about the Emergency Support services we offer to businesses in Surrey contact our team today on 0345 521 0822.

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* For existing customers, if your query relates to a support issue then please call one of our engineers on 0345 521 0822. Or, please email support@interfuture.co.uk.